Built for modern Macs
macOS 14.4 or later on an Apple silicon Mac.
Identifile support
Help when you need it.
Find the quickest path through setup, local AI, safe file changes and common problems. If you still need help, contact us directly.
Review before changing
Check every proposed name or destination before running a batch.
Talk to a person
Email Identifile support with a safe, redacted example.
System requirements
- macOS 14.4 or later.
- Apple silicon Mac.
- Free storage for any optional local AI model you choose to download.
- An internet connection for requested model downloads and Apple purchase checks. Logical Renaming and installed local models can work offline.
Getting started
- Add files or folders to Identifile.
- Choose Logical Renaming, AI Renaming or AI Organise.
- Select the files you want to include.
- Review the proposed names or folder destinations.
- Run the batch only when the preview is correct.
Common questions
Does Identifile upload my files?
No cloud AI provider or remote analysis fallback is used in the Mac App Store edition. File analysis runs on your Mac. A folder you choose may still be synchronised by iCloud Drive, another sync service, a network server or your backup software.
Why is Local AI not ready?
Open Manage AI to see the exact reason. Identifile will show whether the engine is starting, a supported model must be selected or downloaded, the model needs to be tested, or the connection failed. Logical Renaming remains available without AI.
Are AI models included?
The local AI engine is included. Model data is optional and downloaded only when you choose it. Storage requirements and result quality vary by model and Mac.
Can I keep my original files?
Logical Renaming can rename originals or create renamed copies. AI Organise creates copies in the destination you choose and leaves the source files in place.
Can I undo a batch?
Identifile supports undo and rollback for supported completed operations while the relevant files remain available and unchanged. Undo is not a substitute for a backup.
What is a Droplet?
A Droplet is a small Mac app made from a saved Identifile workflow. Keep it on the Desktop, in Finder, in a project folder or in the Dock. Drag files or folders onto it to load that preconfigured setup, review the proposed changes and run the batch.
App Store purchase cannot be verified
Use the Apple Account that purchased Identifile or redeemed its promo code. Choose Check App Store Purchase in Identifile and complete Apple’s sign-in if requested. Check your connection or reinstall Identifile from your App Store purchases if the record remains unavailable.
No Identifile licence key is required for the Mac App Store edition, and your files are not sent during the purchase check.
Contact support
Email us with the Identifile version, macOS version, the workflow you were using and a clear description of what happened.
[email protected]Use a generated or redacted example. Do not send confidential source files, credentials or screenshots containing private filenames and paths.